Sanu Tech / Support & maintenance

Launch is a milestone.
Not the finish line.

Keep your digital product moving with an agreed plan for maintenance, improvements and technical support.

Built around your objective

A considered start.
A clearer direction.

Maintenance works best when responsibilities are clear. We help separate routine changes, new features, third-party issues and urgent incidents, so you understand what is covered and how work will be prioritised.

A good fit for: Existing websites or apps that need a defined maintenance arrangement or a planned improvement programme.

Discuss your project
  • Technical review

    Review the existing build, access requirements and dependencies before agreeing to take on support.

  • Routine maintenance

    Define updates, checks and any backup or monitoring responsibilities included in your plan.

  • Issue handling

    Agree on communication channels, severity levels and response arrangements. Support hours are specified in the proposal.

  • Continuous improvements

    Keep a prioritised backlog for usability fixes, content changes and new features outside routine maintenance.

The journey

From a shared idea
to a defined plan.

/01

Discover

Understand your goals, users and what the project needs to achieve.

/02

Design

Explore the structure, visual direction and real user journeys.

/03

Develop

Bring the approved experience to life and test the details.

/04

Launch & evolve

Prepare the handover, launch checklist and next steps.

Useful details

Let’s make
the scope clear.

Every project has its own requirements. These details help us start with the right questions.

What should I include in my enquiry?
A support engagement is subject to an initial review. Round-the-clock cover, response guarantees and provider uptime are not included unless explicitly agreed.
How are pricing and delivery agreed?
We define the deliverables, dependencies, review stages and any ongoing costs in a project proposal. The final scope and timeline depend on your requirements.
Can this be combined with other services?
Yes. Design, development, marketing and support can be discussed together so the proposal reflects the complete journey rather than disconnected tasks.
Let’s make it happen

Your next big thing
starts with a conversation.

Tell us what you have in mind. We’ll help you find the way forward.

Start your project
Let’s talk